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This book focuses on the implications of digitalisation in the mobility service industry. Based on an analysis of more than 450 survey responses, it explores and assesses mobility in the age of digitalisation. The content covers both changes in the relationship between the company and its customers ...
Artificial intelligence is on everyone's lips in business, but only very few companies know what it is and how they could use AI to build new business areas.
This book is about precisely that. The authors come directly from AI projects they have done with their clients.
Benefit from this know-how ...
This book focuses on the implications of digitalisation in the mobility service industry. Based on an analysis of more than 450 survey responses, it explores and assesses mobility in the age of digitalisation. The content covers both changes in the relationship between the company and its customers ...
This book focuses on the implications of digitalisation in the mobility service industry. Based on an analysis of more than 450 survey responses, it explores and assesses mobility in the age of digitalisation. The content covers both changes in the relationship between the company and its customers ...
Based on four empirical studies, Moritz Merkle examines the introduction of humanoid robots to the frontline service encounter in a customer-centric approach focusing on customer expectations and customer responses. The author identifies desirable robotic behavioral cues and shows that service robot...
Based on four empirical studies, Moritz Merkle examines the introduction of humanoid robots to the frontline service encounter in a customer-centric approach focusing on customer expectations and customer responses. The author identifies desirable robotic behavioral cues and shows that service robot...
Artificial intelligence is on everyone's lips in business, but only very few companies know what it is and how they could use AI to build new business areas.
This book is about precisely that. The authors come directly from AI projects they have done with their clients.
Benefit from this know-how ...