Manage IT!
Organizing IT Demand and IT Supply
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Beschreibung
This reference divides its coverage into five closely examined sections: 1) IT management tasks, and the importance of transparent IT architecture to meeting functional and performance demands; 2) Traditional IT management, discussed in light of current methods and standards; 3) Controlling IT, both from internal and customer care perspectives; 4) financial, personnel, legal and security aspects in IT, including service agreements and standardization. The final section discusses the future of IT. The material is richly illustrated with case studies, and supported by the website www.ict-management.com where every chapter can be found in the form of a presentation.
Hardly any competitors on this market that cover the full spectrum of IT management Professional translation of a recent (November 2004) book reaching its fifth edition in seven years' time in the Dutch market Book supplies rich case material
Autor*in
Theo Thiadens
Themen in »Manage IT!«
Business-Intelligence Controlling IT architecture IT management Information Technology Infrastructure Library (ITIL) Innovation Management Performance Utility Computing WWW architecture berck organization security
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From the reviews:
"This book discusses IT supply and demand, analyzing functional requirements and operational processes, using methods such as those defined in the IT infrastructure library (ITIL). … This book will be useful for understanding the key concepts behind modern service-oriented IT organizations. … In a nutshell, this is a good book and a good starting point for learning more about modern customer-oriented processes and service delivery." (Alessandro Berni, Computing Reviews, April, 2006)
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