Embracing Sustainability Management Through Excellence in Services
Selected papers from the 26th Excellence In Services International Conference, University of West Scotland, Paisley, 2023
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Beschreibung
This book provides a comprehensive overview, including critical aspects of and opportunities for effective sustainability management in today’s unpredictable and fragile business landscapes.
Presenting the outcomes of the 26th Excellence in Services International Conference, held in Paisely, UK, on August 31–September 1, 2023, the book brings together both selected research contributions and numerous best-practice examples in sustainability management. As such, it will help managers to improve their sustainability-related decision-making processes at various levels of the business ecosystem and integrate service excellence as a new way of thinking.
This book provides a comprehensive overview, including critical aspects of and opportunities for effective sustainability management in today’s unpredictable and fragile business landscapes.
Presenting the outcomes of the 26th Excellence in Services International Conference, held in Paisely, UK, on August 31–September 1, 2023, the book brings together both selected research contributions and numerous best-practice examples in sustainability management. As such, it will help managers to improve their sustainability-related decision-making processes at various levels of the business ecosystem and integrate service excellence as a new way of thinking.
Supports managers in their decision-making process, highlighting the steps to reach sustainable practices Proposes new digital solutions for handling sustainability management processes Provides case studies of best practices for business and quality excellence supporting sustainability
Autor*in
Maria Vincenza Ciasullo
Themen in »Embracing Sustainability Management Through Excellence in Services«
Corporate Sustainability Service Excellence Quality Management Strategic Management Servitization Information and Communication Technology Digital Transformation Digital servitization Organizational culture Consumer behavior Design Thinking Value creation