Building the Knowledge Management Network

Beschreibung

A complete set of best practices, tools, and techniques for turningconversations into a rich source of business information Many organizations are now recognizing that the untapped knowledgeof their members can be used to benefit every aspect of theirbusiness, from making smarter and faster decisions to improvingproducts and efficiency. This book offers a clear-cut road map forbuilding a successful knowledge management system to capture andfully exploit the knowledge exchanged in conversations. Written by two of the foremost experts in online communities, thisbook covers a set of best practices, tools, and techniques forusing conversation and online interaction to provide affordable andeffective knowledge-based benefits and solutions. With a unique andinvaluable perspective, the authors offer guidance for collecting,capturing, and cataloging knowledge so that it can be used toimprove efficiency and reduce costs in areas ranging from internalprocedures through customer relations and productdevelopment. This book provides step-by-step solutions for developing aneffective knowledge network, including how to: * Formulate strategies and create action plans * Select the right tools for peer-to-peer networks, interactivecommunities, and events * Work with legacy systems * Train staff and stimulate participation * Improve productivity and measurement criteria The companion Web site contains templates, checklists, a discussionboard, and links to software.

Autor*in

Cliff Figallo

Themen in »Building the Knowledge Management Network«

Computer Science Informatik Management Web Site Development Web-Entwicklung Wissensorganisation

Stimmen zu »Building the Knowledge Management Network«

Details

Link teilen