The Future of Service Post-COVID-19 Pandemic, Volume 1
Rapid Adoption of Digital Service Technology
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Beschreibung
This open access book is geared towards providing insights and stimulating new thinking about the changing nature of services, service work and workers, and service experiences during and after the COVID-19 pandemic in 2020, particularly focusing on digital service technology. This book serves as a useful resource for business practitioners and academics in the areas of service and human resource management. Each chapter deals with specific current issues within these industries due to COVID-19 and issues that will come up post-pandemic. As COVID-19 is expected introduce novel methods to the service sector, such as untact service, telecommuting, alternative work arrangements, job crafting, and new work skills, digital technology is becoming more important than ever before. This books provides a range of examples and cases to elaborate on the effective application of digital service technology in order for businesses to stay relevant in the current climate.
This open access book is geared towards providing insights and stimulating new thinking about the changing nature of services, service work and workers, and service experiences during and after the COVID-19 pandemic in 2020, particularly focusing on digital service technology. This book serves as a useful resource for business practitioners and academics in the areas of service and human resource management. Each chapter deals with specific current issues within these industries due to COVID-19 and issues that will come up post-pandemic. As COVID-19 is expected introduce novel methods to the service sector, such as untact service, telecommuting, alternative work arrangements, job crafting, and new work skills, digital technology is becoming more important than ever before. This books provides a range of examples and cases to elaborate on the effective application of digital service technology in order for businesses to stay relevant in the current climate.
Identifies clearly the phenomena related to the changing nature of services and surrounding technology post-COVID-19 pandemic Introduces and defines meaningful terminology emerging from these phenomena Considers research issues concerning service management in the future and paves the way for academics and practitioners launching further practical research projects on the topic This book is open access which means you have fee and unlimited access.
Autor*in
Jungwoo Lee
Themen in »The Future of Service Post-COVID-19 Pandemic, Volume 1«
COVID-19 Post-pandemic Service Industry Service Management Human Resource Management Digital Transformation of the Service Sector Changes in the Nature of Services in the East Open access