Service Excellence for Sustainability
Lessons from Malaysia, Japan, and Taiwan
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Beschreibung
This book provides significant conceptual and empirical contributions to the understanding of service science and the practices of service sectors in the wake of the fourth industrial revolution bringing together a collection of articles written by keynote and invited speakers at the 2nd Service Science Symposium held on 24 November 2019. The symposium was organised by the Serviceology Society Malaysia (SESMA), which aims to bring service researchers and practitioners under one roof to redefine service concepts and ideas and explore their application in real industrial and community settings. In their contributions, authors present multiple real-world cases of service systems to demonstrate how organisations can incorporate service science to achieve sustainable development. By re-examining the existing service science models and the value creation process using valuable insights obtained from industries and communities in Malaysia, Japan and Taiwan, the authors present a new way forward for organisations.
This book provides significant conceptual and empirical contributions to the understanding of service science and the practices of service sectors in the wake of the fourth industrial revolution bringing together a collection of articles written by keynote and invited speakers at the 2nd Service Science Symposium held on 24 November 2019. The symposium was organised by the Serviceology Society Malaysia (SESMA), which aims to bring service researchers and practitioners under one roof to redefine service concepts and ideas and explore their application in real industrial and community settings. In their contributions, authors present multiple real-world cases of service systems to demonstrate how organisations can incorporate service science to achieve sustainable development. By re-examining the existing service science models and the value creation process using valuable insights obtained from industries and communities in Malaysia, Japanand Taiwan, the authors present a new way forward for organisations.
Presents and analyzes various cases of service sustainability in Malaysia, Japan, and Taiwan from a value creation in future services perspective Examines how organizations could remain sustainable in the growing service economy Is written in an engaging literary style that can be understood by those with no technical background
Autor*in
Nur Fazidah Elias
Themen in »Service Excellence for Sustainability«
Service innovation Servitization and sustainability Service Science Symposium Service science and fourth industrial revolution Service ecosystem development Servitization Strategy Service sustainability