IT Service Management basato su ITIL® V3

von Jan Bon Arjen Jong Axel Kolthof Mike Pieper Ruby Tjassing Annelies Veen Tieneke Verheijen

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Beschreibung

This Pocket Guide is a concise summary of ITIL® V 3. A quick, portable reference tool to this leading standard within the Service Management community. In addition the processes are listed separately in the second half of the book.

Autor*in

Jan Bon

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Details

ISBN: 9789087532857

Verlag: Van Haren Publishing