ITIL V3® - Guide de Poche

von Jan Bon

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Beschreibung

This Pocket Guide is a concise summary of ITIL® V 3. A quick, portable reference tool to this leading standard within the Service Management community. What are the key service management processes? What is the ‘lifecycle’ approach?

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Jan Bon

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Details

ISBN: 9789087531034

Verlag: Van Haren Publishing