Serviceology for Smart Service System
Selected papers of the 3rd International Conference of Serviceology
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Beschreibung
Services are key activities in a globalized economy and they also underlie the quality of life of local residents. The advanced work presented in this book was selected from the proceedings of the Third International Conference on Serviceology (ICServ2015), held July 7–9, 2015, in San Jose, CA, USA. The conference was supported by the Society for Serviceology. The society was established in 2012 in Japan to explore the scientific systematization of services and to promote technological developments for solutions to industrial issues.
This book provides a useful general guide to the state of the art in the theory and practice of services. It can also serve as a valuable reference book for researchers in a wide range of fields from engineering to marketing and economics.
Services are key activities in a globalized economy and they also underlie the quality of life of local residents. The advanced work presented in this book was selected from the proceedings of the Third International Conference on Serviceology (ICServ2015), held July 7–9, 2015, in San Jose, CA, USA. The conference was supported by the Society for Serviceology. The society was established in 2012 in Japan to explore the scientific systematization of services and to promote technological developments for solutions to industrial issues.
This book provides a useful general guide to the state of the art in the theory and practice of services. It can also serve as a valuable reference book for researchers in a wide range of fields from engineering to marketing and economics.
Includes chapters related to diverse research fields, such as engineering, marketing, and economics Presents not only academic theories but also industrial practices Provides many service cases from both the manufacturing and service industries
Autor*in
Yuriko Sawatani
Themen in »Serviceology for Smart Service System«
ICServ2015 Papers Service Design Service Innovation Service Science Service Technology Servitization in Industry Value Co-creation Engineering Economics