This book is an encyclopedia of Microsoft Dynamics CRM functionalities and explains on a detailed level how to use individual and complex functions to achieve a better customer support.
This book contains more than 60 scenarios (Tips & Tricks) for experienced users to allow a better software usage. Every scenario is structured by a Use Case, the Challenge nearly all users face when working with individual and complex functions and a Solution Description to achieve a more efficient working. All scenarios are rated by level of difficulty, so that it’s easy to identify the complexity of each function, and separated by topics to allow an identification.
Lars Brodersen
2011 2013 2015 2016 365 4.0 CRM Dynamics Microsoft Online