The Problem with Quality Management
Process orientation, controllability and zero-defect processes as modern myths
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Beschreibung
Is the world predictable? Can we manage economic risks by using standards and indicators? Hardly any bank that got into the red in the aftermath of the US real estate crisis was without a differentiated quality management system. The book by Dr. Bettina Warzecha shows how quality management can worsen the quality of services and products of all kinds. With the help of quality management the way is open to a variety of possibilities to burn organisational knowledge, to waste employee competencies, to drive away customers, to notch up financial losses, and to block the ability of management to make decisions in the long run. The author, who also taught this subject at the University of Göttingen, Germany, takes the reader on a journey to the epistemological roots of human thinking and pondering, which are probably not ignored as thoroughly and completely in any other subject area than in quality management
Autor*in
Bettina Warzecha
Themen in »The Problem with Quality Management«
problem process orientation quality management