The Customer Success Bible
Manage Your B2B SaaS Customers Successfully
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Beschreibung
Master the art of customer success in B2B SaaS and drive sustainable revenue growth with proven strategies and insights.
The Customer Success Enterprise Bible offers a comprehensive guide to modern customer retention management in the world of B2B SaaS companies. Written for Customer Success Managers & Leaders and those aspiring to be one, this book is an essential workbook designed for both executives and newcomers to the industry.
What to expect:
- Fundamental and Advanced Knowledge: Start with the basics of Customer Success, progressing into advanced and strategic knowledge, and understand its significance in today's competitive market.
- Practical Cases: Dive into realistic case studies based on successful Customer Success models.
- Interactive Learning: Benefit from numerous individual and group exercises that deepen your understanding and sharpen practical skills.
- Expert Tips: Use the collected tips and tricks to effectively master daily challenges in Customer Success Management.
- Versatility: The book is written for Enterprise & Strategic Customer Success Managers, but also offers many valuable insights and suggestions for SMB customer managers.
- Building a CS Organization: Learn what to look out for when creating a CS organization or a CS team from the ground up and expanding it.
- Overview of Topics: From external customer management to contractual negotiations and hiring processes – this book covers all important areas.
This book is more than just a read; it is an interactive guide that leads you through the multifaceted world of Customer Success Management. Whether you want to deepen your knowledge or build a successful CS organization and considerably increase your revenue growth, The Customer Success Enterprise Bible is your key to your business success.
Autor*in
Frederike Falke
Frederike Falke has worked in client-related roles throughout her 12+ year long career. In the last 6 years, she worked in the B2B SaaS space in Customer Success and Sales in Individual Contributor and Leadership roles, where she gained extensive knowledge in various maturity levels of companies (Userlane, Linkedin, Seismic and Miro) and mainly by creating value for Enterprise and Strategic clients. As Trusted Advisor she is supporting and advising companies in building up and growing their Go-To-Market teams and innovating with Tech tools, AI & automations for improved ROI, revenue growth & productivity.
She speaks German and English and more info abot her can be found at www.frederikefalke.com
Themen in »The Customer Success Bible«
Customer Success Account Management B2B SaaS Kundenmanagement Vertrieb Bestandskunden Business Development Revenue Retention & Growth Client Management