Coordination of Service Offshoring Subsidiaries in Multinational Corporations
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Beschreibung
The relocation of IT service delivery to low-cost countries is an established business strategy today. Matthias Daub develops a structured framework for the management of service offshore centers taking into account the strategic relevance of the services and the characteristics of their customer relationships. Detailed case studies give important insights into different service offshoring centers in Eastern Europe. The study shows which coordination mechanisms to apply and can serve as a guideline for academics as well as for practitioners.
The relocation of IT service delivery to low-cost countries is an established business strategy today. Matthias Daub develops a structured framework for the management of service offshore centers taking into account the strategic relevance of the services and the characteristics of their customer relationships. Detailed case studies give important insights into different service offshoring centers in Eastern Europe. The study shows which coordination mechanisms to apply and can serve as a guideline for academics as well as for practitioners.
Autor*in
Matthias Daub
Themen in »Coordination of Service Offshoring Subsidiaries in Multinational Corporations«
Eastern Europe Multinational Corporation Netzwerktheorie Offshore-center Resource-based view Service Offshoring