Advances in Service Industries: R&D Needs, State of the Art and Future Trends.
1st International Symposion on Service Engineering and Management, 26th of November 2002, Fraunhofer-Institut für Arbeitswirtschaft und Organisation, Stuttgart.
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Beschreibung
The objective of the symposion was the discussion of the state of the art and trends in service engineering and service management as well as the identification of needs for future research. Main topics have been: Theoretical service models and typologies, service marketing, service operations management, human resource management, service competence, benchmarking and assessment, service excellence, R&D perspectives.
Autor*in
Hans-Jörg Bullinger
Themen in »Advances in Service Industries: R&D Needs, State of the Art and Future Trends.«
Dienstleistungsforschung Fraunhofer IAO Service Management applied research applied research basic research basic research research needs service service service engineering service engineering service management service research service research