Driving Networked Service Productivity
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Beschreibung
Christofer F. Daiberl explores how to enhance the productivity of services delivered by a network of co-providers. Harnessing empirical insights and synthesizing contributions from service design, information systems, and engineering, the author develops a systematic productivity improvement technique. The technique supports practitioners to iteratively discover and seize opportunities to enhance productivity for their own organization, customers, and relevant co-providers. Reflecting on the overall results, five general design principles are proposed that support the development of new artifacts fostering truly productive services in a networked world.
Contents
- The concepts of networked service delivery and networked service productivity
- Approaches for improving productivity from a network perspective
- The networked service productivity improvement technique
- Design principles for improving networked service productivity
Target Groups
- Researchers and students in the field of service management and information systems
- Service managers and practitioners aiming to enhance the productivity of networked service offerings
The Author Christofer F. Daiberl received his PhD from the Friedrich-Alexander-Universität Erlangen-Nürnberg, where he worked as a Research Associate for Prof. Dr. Kathrin M. Möslein at the Chair of Information Systems – Innovation & Value Creation.
Christofer F. Daiberl explores how to enhance the productivity of services delivered by a network of co-providers. Harnessing empirical insights and synthesizing contributions from service design, information systems, and engineering, the author develops a systematic productivity improvement technique. The technique supports practitioners to iteratively discover and seize opportunities to enhance productivity for their own organization, customers, and relevant co-providers. Reflecting on the overall results, five general design principles are proposed that support the development of new artifacts fostering truly productive services in a networked world.
Service productivity improvement research
Autor*in
Christofer F. Daiberl
Themen in »Driving Networked Service Productivity«
Driving Networked Service Productivity Service productivity Service delivery network Networked service productivity Service productivity improvement approaches Networked service productivity improvement technique Design science research Design principles Service design Modeling networked service delivery Information systems Work system theory Service engineering FMEA