Process Management for the Extended Enterprise
Organizational and ICT Networks
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Beschreibung
Process Management, with its key concepts of internal customer and process ownership, is becoming one of the most important competitive weapons for firms and can determine a strategic change in the way business is carried out (Business Process Reengineering - B.P.R.). In this context, the flow of information increases, passes through the internal departments, to then extend beyond the traditional boundaries of the enterprise and form operational and knowledge networks with other business units, selected suppliers and clients, etc. These (internal and external) networks harness the great power offered by Web technologies (Internet, Intranet, Extranet) and create the Extended Enterprise.
This book explores innovative themes that will trace the business paths for many firms in the near future. It is based on research and experience in several major companies, in particular the Snaidero Group (Europe’s leading company in the kitchen sector), with contributions by leading Information & Communication Technologies (ICT) companies.
Stefano Tonchia is Professor of Business Management at University of Udine (Italy). He has a Master’s Degree in Managerial Engineering and a PhD in Innovation & Management Science. He is on the Editorial Advisory Board of IJBPM. His research interests also include strategy, performance measurement, and project management. www.diegm.uniud.it/tonchia
Andrea Tramontano, formerly Finance Manager, is currently Organization and Strategic Planning Manager of the Snaidero Group (an Italian company, market leader in Europe in the kitchen cabinets manufacturing sector). www.snaidero.com
Rosabeth Moss Kanter is Professor of Business Administration at Harvard Business School, past editor of HBR, one of the most famous business gurus in the world.
Process management is becoming one of the most important competitive weapons for firms and can determine a change in business strategy. In this context, the related information flows go beyond the traditional firm’s boundaries, resulting in networks with other business units, selected suppliers and clients. This book explores the key areas that will inform the business paths of many firms. It draws on the studies and experience developed in several major companies with contributions by leading Information & Communication Technologies (ICT) companies.
A complete, rigorous and friendly text with many guidelines and case studies. Integrates an organizational view (process management, business process reengineering) with a network managerial approach supported by web technologies, applying them to traditional businesses (not dot-coms). Includes supplementary material: sn.pub/extras
Autor*in
Stefano Tonchia
Themen in »Process Management for the Extended Enterprise«
Change Extended Enterprise Information and Communication Technologies Internet Intranet Process Management business business process development knowledge management management networks