Human by Design
Automating Work Without Weakening Relationships
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Beschreibung
Automation works best when it removes repetition while leaving room for judgment, care, and responsibility.
Automation can save time while quietly damaging trust. A faster reply means little if customers feel unseen, and a streamlined process can still create friction when judgment is missing. This book shows how to automate routine work while preserving empathy, context, and accountability. It covers customer journeys, service handoffs, trigger design, escalation, message tone, data use, and the moments that should remain human. Readers learn how to choose automation based on customer value rather than novelty and how to build systems that make relationships feel clearer, not colder.
Autor*in
Corbin Holt
An entrepreneur who scaled startups after early failures, offering self-help for resilience, business tactics on customer retention, and histories of entrepreneurial pivots during economic booms.
Themen in »Human by Design«
human centered automation customer relationship automation service automation strategy automate without losing trust business workflow design human touch in technology