Advancing Workplace Mediation Through Integration of Theory and Practice
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Beschreibung
This book compares the unique features of workplace mediation to other contexts of mediation, as well as the specific competences each situation requires of the mediator. It covers many important issues related to workplace mediation and discusses interventions by managers, such as conflict coaching and informal mediation. It proposes a new model to assess the effectiveness of mediation, and discusses the impact of legal systems, HRM policies, as well as power structures, and cultural differences. The book takes into account perspectives from multiple disciplines, such as management, business, psychology, law and sociology. It also discusses mediation aspects from a variety of cultural and regional contexts. The book advances knowledge about the application, process and effects of workplace mediation and includes practical tips for scholars, practitioners, mediators and managers to enhance their mediation practice or to foster constructive conflict management in organizations.
This book compares the unique features of workplace mediation to other contexts of mediation, as well as the specific competences each situation requires of the mediator. It covers many important issues related to workplace mediation and discusses interventions by managers, such as conflict coaching and informal mediation. It proposes a new model to assess the effectiveness of mediation, and discusses the impact of legal systems, HRM policies, as well as power structures, and cultural differences. The book takes into account perspectives from multiple disciplines, such as management, business, psychology, law and sociology. It also discusses mediation aspects from a variety of cultural and regional contexts. The book advances knowledge about the application, process and effects of workplace mediation and includes practical tips for scholars, practitioners, mediators and managers to enhance their mediation practice or to foster constructive conflict management in organizations.
Brings together leading scholars and highly experienced practitioners of workplace mediation from around the world Provides crucial knowledge of workplace mediation and tools to academics, practitioners, HRM professionals, managers and mediators Offers a unique and indispensable base for understanding the education of mediators in workplace conflict Includes supplementary material: sn.pub/extras
Autor*in
Katalien Bollen
Themen in »Advancing Workplace Mediation Through Integration of Theory and Practice«
Workplace Conflict Conflict Management Workplace dispute resolution Workplace policy Interdisciplinary approach to conflict resolution Intercultural approach to conflict resolution Conflict interventions