This book is a practical guide to the evolving landscape of finance, highlighting how it’s changing our relationship with money and how financial technology, together with macroeconomic and societal change, is rewriting the story of how business is done in developing economies. Financial services companies are trying to become more customer focused, but struggling to help huge customer segments, particularly in developing economies. Alternative financial models and tools are emerging, which are being embraced by consumers and incumbents. In large parts of the developing world, alternative services are leapfrogging traditional finance, meaning more and more people have access to finance without ever needing a bank. Meanwhile, the barriers around financial services companies are crumbling, as they become more reliant on integration with new providers and alternative types of service. Financial products can no longer be viewed in isolation, but as part of aservice landscape that supports how people do life. This means rethinking how our businesses are designed, motivated and organised, and letting go of the old ways of thinking about supply and demand. With practical steps businesses and, in particular, financial services organisations need to take to participate in a global service ecosystem, this book will be of interest to financial professionals who work in banking, financial technology, and development finance.
Sofie Blakstad
banking blockchain financial technology money or financial inclusion ecosystem economy shared economy platform economy change management customer experience design business architecture
“When two true entrepreneurs, financial experts and tech-nerds such as Sofie Blakstad and Robert Allen write a book about fintech and the massive transformation of financial services, you should want to own that book. The industry is changing rapidly because of new technology and we are still in the beginning. This book lays out both how financial institutions and fintechs are evolving, the role technology plays and the broader trends impacting consumer behavior. It also – very importantly – gives a clear vision of the future. I highly recommend this book to anyone with an interest in the landscape of finance and technology, how it is changing and the impact it will have on all our lives. If you are a professional in the industry, this book should be mandatory reading.” (Thomas Krogh Jensen, CEO, Copenhagen Fintech)