Service Quality in Indian Hospitals

Beschreibung

This book offers an elaborate and empirical look at service quality of hospitals in the emerging market of India. The poor quality of service is a major issue in a large number of hospitals (particularly in government hospitals), which forces patients to opt for private hospitals that are generally much more expensive than government hospitals. This book provides a comprehensive understanding of service quality antecedents in Indian hospitals. It focuses on patient satisfaction and includes valuable insights and implications for hospital management and government. The book is theoretically grounded in SERVQUAL literature and uses appropriate and sophisticated techniques and tools to analyse data. It highlights causal model development with Structural Equation Modelling (SEM) and introduces a classification model, developed using Artificial Neural Networks (ANNs), in order to benchmark specialty cardiac care. The book also deals with Support Vector Machines (SVMs) and compares the errorrates between SVM and ANN to find the best classification technique among the two. Overall, this book is a timely and relevant work that contributes to the theory, practice and policy of service quality in hospitals.
Provides an elaborate and empirical understanding of the satisfaction of patients and service quality of hospitals in an Indian context as an emerging market
Offers valuable insights and implications for both hospital management and government
Explores applications of data mining techniques like Artificial Neural Networks (ANNs) and Support Vector Machines (SVMs) in the health care industry
Provides an elaborate and empirical understanding of the satisfaction of patients and service quality of hospitals in an Indian context as an emerging market Offers valuable insights and implications for both hospital management and government Explores applications of data mining techniques like Artificial Neural Networks (ANNs) and Support Vector Machines (SVMs) in the health care industry Includes supplementary material: sn.pub/extras

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Sanjay Mohapatra

Themen in »Service Quality in Indian Hospitals«

Emerging Markets Hospital Services Quality Cardiac Care Hospitals Structural Equational Modelling Artificial Neural Network Support Vector Machines Radial Basis Function India

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