Advances in The Human Side of Service Engineering
Proceedings of the AHFE 2017 International Conference on The Human Side of Service Engineering, July 17−21, 2017, The Westin Bonaventure Hotel, Los Angeles, California, USA
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Beschreibung
This book explores the different ways in which human-factors engineering influences organizations’ and enterprises’ well-being and competitiveness. It covers a wealth of interrelated topics such as service engineering, service science, human–computer interaction, service usability, attitude and opinion assessment, servicescape design and evaluation, and training for service delivery. Further topics include service systems modeling, anthropology in service science, and customer experience, as well as ethical issues and the impact of an aging society. Based on the AHFE 2017 International Conference on The Human Side of Service Engineering, held on July 17–21, 2017, in Los Angeles, California, USA, the book provides readers with a comprehensive, general view of current research and challenges in the important field of service engineering. It also provides practical insights into the development of services for different kinds of organizations, including health care organizations,aviation providers, manpower allocation, hospitality and entertainment, as well as banking and financial institutions.
This book explores the different ways in which human-factors engineering influences organizations’ and enterprises’ well-being and competitiveness. It covers a wealth of interrelated topics such as service engineering, service science, human–computer interaction, service usability, attitude and opinion assessment, servicescape design and evaluation, and training for service delivery. Further topics include service systems modeling, anthropology in service science, and customer experience, as well as ethical issues and the impact of an aging society. Based on the AHFE 2017 International Conference on The Human Side of Service Engineering, held on July 17–21, 2017, in Los Angeles, California, USA, the book provides readers with a comprehensive, general view of current research and challenges in the important field of service engineering. It also provides practical insights into the development of services for different kinds of organizations, including health care organizations, aviation providers, manpower allocation, hospitality and entertainment, as well as banking and financial institutions.
Focuses on the suitability of engineering service systems for human use Analyzes various aspects of People-Centered Service Systems Discusses current technologies in the context of different organizations Includes supplementary material: sn.pub/extras
Autor*in
Louis E. Freund
Themen in »Advances in The Human Side of Service Engineering«
Service Design Techniques Service-Dominant Logic Electronic Financial Services Service Usability Human Aspect of Service Systems Service Network Configuration Service-Oriented Modeling Service Systems Modeling Simulating Customer Experience Health Information Technology Service Communication Heuristic Behavior Analysis Finance Innovation Regulation Context-Related Service Services for Underserved Populations