Improving Service Level Engineering
An Intuitionistic Fuzzy Approach
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Beschreibung
This book examines how fuzzy methods can be employed to manage service levels in business and IT alignment. It starts by mapping the dependencies of service level agreements, coming up with gradual and bi-polar concepts to eventually classify the level of coupling by intuitionistic fuzzy sets. The second part presents an approach to analyze the impact of service failures using intuitionistic fuzzy methods (IFSFIA). Lastly, the third part of the book extends the concept towards business and IT-aligned service-level engineering and provides two use cases.
This book examines how fuzzy methods can be employed to manage service levels in business and IT alignment. It starts by mapping the dependencies of service level agreements, coming up with gradual and bi-polar concepts to eventually classify the level of coupling by intuitionistic fuzzy sets. The second part presents an approach to analyze the impact of service failures using intuitionistic fuzzy methods (IFSFIA). Lastly, the third part of the book extends the concept towards business and IT-aligned service-level engineering and provides two use cases.
Presents a method to analyze the impact of service failures in multi-layered IT service delivery models Introduces a concept for a fuzzy method-based service-level engineering Provides several use cases for the application of fuzzy methods in IT service level management
Autor*in
Roland Schütze
Themen in »Improving Service Level Engineering«
SLA dependency mapping bipolar assessment IT service management service level agreement fuzzy dependency couplings intuitionistic operations automated information assimilation fuzzy-mathematical operations business impact assessment service level agreement SLA