Virtual Agents & Avatars
with Respect to Patient-Care Provider
Buch in deiner Nähe kaufen
Beschreibung
The book provides an look at the role of Avatars and Virtual Agents in the delivery of healthcare. It also closely examines the rate of patient satisfaction with such avatars and virtual agents at various stages of healthcare delivery. This book discusses the evolution of health care with respect to customer service. The author then covers the industry changes in respect to patient-care provider relations & customer satisfaction. Presents a look at how content and technological aspects must be taken into consideration for design & usability purposes.
Presents case studies regarding healthcare virtual agent based application and their analysisDiscusses best practices as well as things to be avoided
Autor*in
Nava A. Shaked
Themen in »Virtual Agents & Avatars«
Call Centers Digital Services Man Machine Interaction Multi- Channel Service Natural Language Processing Personal Assistant Self Service Portal Virtual Agent