Practical Manual of Quality Function Deployment

Beschreibung

This book introduces into the practical application of Quality Function Deployment (QFD) beyond the famous House of Quality Matrix by presenting a fully developed example of a clear and comprehensive QFD framework. The QFD workflow is described step by step, encompassing strategic planning, customer surveys, product and service characteristics, mechanisms, parts and cost deployment, technologies, process phases and faults analysis. The model, as presented with practical suggestions, can be used in firms with low resources and/or need for speed. In addition, a chapter is dedicated to the most common “fuzzy” algorithms, explained for professionals and the book closes by describing in detail some QFD case studies. This book will be of interest to all who wish to use QFD to respond to and satisfy customer requirements effectively.
This book introduces into the practical application of Quality Function Deployment (QFD) beyond the famous House of Quality Matrix by presenting a fully developed example of a clear and comprehensive QFD framework. The QFD workflow is described step by step, encompassing strategic planning, customer surveys, product and service characteristics, mechanisms, parts and cost deployment, technologies, process phases and faults analysis. The model, as presented with practical suggestions, can be used in firms with low resources and/or need for speed. In addition, a chapter is dedicated to the most common “fuzzy” algorithms, explained for professionals and the book closes by describing in detail some QFD case studies. This book will be of interest to all who wish to use QFD to respond to and satisfy customer requirements effectively.
Provides a fully described example of a comprehensive QFD framework Describes the QFD workflow step by step Presents a model that can be used in small firms with low resources and short lead times Describes eight QFD case studies Includes a chapter on fuzzy QFD, explained for professionals Includes supplementary material: sn.pub/extras

Autor*in

Davide Maritan

Themen in »Practical Manual of Quality Function Deployment«

Analytic hierarchy process Fuzzy QFD House of quality KJ method New product development QFD QFD case study Quality Function Deployment Quality of design Total quality management quality control, reliability, safety and risk

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"Maritan has written one of the best books to date on QFD. [...] With the exception of the 'bibles' by QFD founders Akao and Mizuno, you can now toss the rest of your QFD library." (Glenn Mazur, QFD Institute, Amazon, October 2014)
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“It is a much needed contribution.” (Don Norman, June 2016)

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