After–sales Service of Engineering Industrial Assets
A Reference Framework for Warranty Management
Buch in deiner Nähe kaufen
Beschreibung
This book explores the practical implementation of an advanced after-sales management framework devoted to warranty management. The framework is intended for companies producing either standardized or customized products, and such a management tool will facilitate organizational improvement and support innovative decision making processes for technical assistance in after-sales services. “After–sales Service of Engineering Industrial Assets” comprises a proposal for a warranty management framework, with an account of the different methods that can be used to improve decision making in the different stages of the after-sales service management process, and strategies for strengthening the structure and foundations of the framework. A review of the fundamental issues and current research topics in warranty management and after sales services is also provided, which is exemplified by a case study. This book is intended for postgraduates, researchers and engineers who are interested in aftersales management, assets engineering and warranty management.
This book explores the practical implementation of an advanced after-sales management framework devoted to warranty management. The framework is intended for companies producing either standardized or customized products and such a management tool will facilitate organizational improvement and support innovative decision making processes for technical assistance in after-sales services.
“After–sales Service of Engineering Industrial Assets” comprises a proposal for a warranty management framework, with an account of the different methods that can be used to improve decision making in the different stages of the after-sales service management process, and strategies for strengthening the structure and foundations of the framework. A review of the fundamental issues and current research topics in warranty management and after sales services is also provided, which is exemplified by a case study. This book is intended for postgraduates, researchers and engineers who are interested in after sales management, assets engineering and warranty management.
Reviews and outlines after sales management concepts and characterizes the important factors dealing with warranty organization in complex industrial assets Develops a basic foundation of knowledge and understanding to create effective asset management strategies Includes case studies to illustrate modern management tools to support warranty planning and control Includes supplementary material: sn.pub/extras
Autor*in
Vicente González-Prida Díaz
Themen in »After–sales Service of Engineering Industrial Assets«
Aftersales Planning and Intergration After–sales Service of Complex Industrial Assets Modern Management Tools Warranty Management Warranty Planning and Control quality control, reliability, safety and risk Engineering Economics