Non-Linguistic Analysis of Call Center Conversations
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Beschreibung
The book focuses on the part of the audio conversation not related to language such as speaking rate (in terms of number of syllables per unit time) and emotion centric features. This text examines using non-linguistics features to infer information from phone calls to call centers. The author analyzes "how" the conversation happens and not "what" the conversation is about by audio signal processing and analysis.
Examines non-linguistic features to analyze speech Addresses practical methodologies that can be employed in Call Centers Examines using non-linguistics features to infer information from phone calls to call centers Includes supplementary material: sn.pub/extras
Autor*in
Sunil Kumar Kopparapu
Themen in »Non-Linguistic Analysis of Call Center Conversations«
Call Center Analytics Non-linguistic Feature Sentiment Analysis Speaking Rate Speech Analytics Voice Analytics