When Words Save Lives
Insights from 21 years of unconditional teamwork in Crisis and Hostage Negotiation - 5 real cases and 25 key lessons on how to resolve problems & crisis safely and successfully
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Beschreibung
When Words Save Lives takes readers into the world of crisis and hostage negotiations, where every conversation can have life-changing consequences. Drawing on more than 21 years of operational and leadership experience with the Swiss Federal Police and the Bern Cantonal Police, Matthias Samuel Herter shares five authentic negotiation cases and distils them into 25 practical lessons on communication, trust, teamwork and decision-making under pressure.
Rather than focusing solely on police operations, the book demonstrates how the principles that resolve high-risk crises can also help leaders, managers, negotiators and professionals navigate difficult conversations, build trust and resolve conflicts in everyday business and personal life.
Combining compelling true stories with practical insights, When Words Save Lives offers a unique perspective on negotiation as a leadership skill. It is a valuable resource for executives, managers, coaches, educators, negotiators, law enforcement professionals and anyone seeking to communicate more effectively when the stakes are high.
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Themen in »When Words Save Lives«
Negotiation skills and difficult conversations Negotiation skills and difficult conversations Leadership and decision-making under pressure Conflict resolution and de-escalation Building trust through effective communication Business negotiation and influence True stories from crisis and hostage negotiations