A Human-Centered Approach to Quality and Excellence in Management
Selected Papers from the 27th Excellence in Services International Conference, University of Bergamo, Italy, 2024
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Beschreibung
This book provides a comprehensive overview of how quality management can be rethought and revitalized to meet the challenges of today's and future socio-economic management.
Presenting the outcomes of the 27th Excellence in Services International Conference, held in Bergamo, Italy, on August 29–30, 2024, the book brings together both selected research contributions and numerous best-practice examples in quality management.
Researchers will gain valuable insights from this book, which offers theoretical contributions to the field of humanistic management and presents a reformulated approach that integrates quality and excellence. For managers, it offers new practical knowledge to effectively evaluate strategic, tactical and operational issues. In particular, it helps to improve decision-making processes in relation to the importance of the human dimension for the future development of quality and excellence.
This book provides a comprehensive overview of how quality management can be rethought and revitalized to meet the challenges of today's and future socio-economic management.
Presenting the outcomes of the 27th Excellence in Services International Conference, held in Bergamo, Italy, on August 29–30, 2024, the book brings together both selected research contributions and numerous best-practice examples in quality management.
Researchers will gain valuable insights from this book, which offers theoretical contributions to the field of humanistic management and presents a reformulated approach that integrates quality and excellence. For managers, it offers new practical knowledge to effectively evaluate strategic, tactical and operational issues. In particular, it helps to improve decision-making processes in relation to the importance of the human dimension for the future development of quality and excellence.
Supports managers in their decision-making process, highlighting the steps to reach sustainable practices Proposes new digital solutions for handling sustainability management processes Provides case studies of best practices for business and quality excellence supporting sustainability
Autor*in
Maria Vincenza Ciasullo
Themen in »A Human-Centered Approach to Quality and Excellence in Management«
Corporate Sustainability Service Excellence Quality Management Strategic Management Servitization Information and Communication Technology Digital Transformation Digital servitization Organizational culture Consumer behavior Design Thinking Value creation