Smart Service Innovation
An Ecosystem Perspective on Organization, Design, and Assessment
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Beschreibung
This book aims to improve the understanding of smart service innovations. It contributes to evidence-based knowledge about service systems engineering and its embedding in service ecosystems, in particular how existing reference process models can be extended by considering actors, roles, activities and methods. At the same time, it aims to stimulate discussions on how methods from different disciplines can be used and combined for the development of various aspects of Smart Service Systems. Thus, the book offers support for practitioners to better organize and execute SSI projects and to develop internal competencies.
Provides a comprehensive framework for smart service innovation in multi-actor settings Covers latest research results based on insights from real-world projects Introduces new approach for design-integrated assessments of smart services and their business models
Autor*in
Jürgen Anke
Themen in »Smart Service Innovation«
Digital services Service innovation Service ecosystems Digital transformation Design science research Innovation methodology Smart services Service dominant logic Service design