Innovative Priority Mechanisms in Service Operations
Theory and Applications
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Beschreibung
This book introduces the most advanced and recent theoretical research on innovative priority mechanisms in service settings. It covers cutting-edge topics on service innovations such as line-sitting, service-position-trading, referral priority programs, queue-scalping, distance-based priority, and dynamic priority policy. It also contains a variety of practical examples and applications which help managers to make better decisions and to develop a coherent business strategy.
This book appeals to a wide readership, from academics and Ph.D. students who are interested in priority mechanisms, to service managers and researchers in the service industry.
This is an open access book.
This book is open access, which means that you have free and unlimited access Written by rising stars in service operations who have won multiple national and international research awards Presents the latest research advances in service industry that help service managers make decisions Provides practice-based research that inspires future research directions
Autor*in
Shiliang Cui
Themen in »Innovative Priority Mechanisms in Service Operations«
Service Operations Priority Queues Service Innovations Queue-scalping Referral priority program Service-position-trading Linesitting Dynamic priority policy Decision Making Applications to Service Systems Queueing Theory Open Access