The Art of Benchmarking
An Analytical Guide to Methods and Applications for IT Management
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Beschreibung
Benchmarking is considered a must for modern management. This book presents an approach to benchmarking that has a solid mathematical basis and is easy to understand and apply. The book focuses on three main topics. It shows how to formalize the representation of benchmarking objects. Furthermore, it presents different methods from decision making and voting and their application to benchmarking. Finally, it discusses suitable features for different benchmarking objects. The objects considered are taken from IT management, but can be easily transferred to other business areas, which makes the book interesting for all practitioners in the management field.
Benchmarking is considered a must for modern management. This book presents an approach to benchmarking that has a solid mathematical basis and is easy to understand and apply. The book focuses on three main topics. It shows how to formalize the representation of benchmarking objects. Furthermore, it presents different methods from decision making and voting and their application to benchmarking. Finally, it discusses suitable features for different benchmarking objects. The objects considered are taken from IT management, but can be easily transferred to other business areas, which makes the book interesting for all practitioners in the management field.
Demonstrates an approach with a sound mathematical basis and easily to apply in a real business environment Provides methods that can be implemented with any spreadsheet software Presents benchmarking as an application area for decision making and voting methods
Autor*in
Martin Kütz
Themen in »The Art of Benchmarking«
Benchmarking Decision making Analytic hierarchy process TOPSIS Borda count Economic efficiency Value-add Majority judgement Approval voting Pairwise comparison