Advances in the Human Side of Service Engineering
Proceedings of the AHFE 2021 Virtual Conference on The Human Side of Service Engineering, July 25-29, 2021, USA
Buch in deiner Nähe kaufen
Beschreibung
This book reports on cutting-edge research and best practices in developing innovative service systems. It covers issues concerning the suitability of a given system for human use, human services, and excellent human experiences. It explores a wide range of ways in which human factors in engineering, ergonomics, human–computer interaction (HCI), cognitive engineering, and many other disciplines can contribute to the design and management of service systems. It considers aspects related to cost effectiveness, ethics, and privacy, among others, and covers applications in many areas, from healthcare to education, transportation, and the economy. Based on the AHFE 2021 Conference on the Human Side of Service Engineering, held virtually on 25–29 July, 2021, from USA, this book provides readers with a comprehensive overview of current research and future challenges in the field of service engineering, together with practical insights into the development of innovative services for various kinds of organizations.
This book reports on cutting-edge research and best practices in developing innovative service systems. It covers issues concerning the suitability of a given system for human use, human services, and excellent human experiences. It explores a wide range of ways in which human factors in engineering, ergonomics, human–computer interaction (HCI), cognitive engineering, and many other disciplines can contribute to the design and management of service systems. It considers aspects related to cost effectiveness, ethics, and privacy, among others, and covers applications in many areas, from healthcare to education, transportation, and the economy. Based on the AHFE 2021 Conference on the Human Side of Service Engineering, held virtually on 25–29 July, 2021, from USA, this book provides readers with a comprehensive overview of current research and future challenges in the field of service engineering, together with practical insights into the development of innovative services for various kinds of organizations.
Reports on smarter and wiser service systems Focuses on the study of people as the key variable in service systems Includes interdisciplinary contributions to service innovation and co-creation of value Addresses key issues in public policy, participatory governance, privacy, and ethics
Autor*in
Christine Leitner
Themen in »Advances in the Human Side of Service Engineering«
Human-centered Service Design Improving User Experience AI in Service Companies Service Systems Standard Health Service Innovation Digital Transformation of Service Systems Human-centered Service Systems Digital technologies in Healthcare Digital Transformation of Education AI and user experience Digital Transformation of Business Value Co-creation Service Design for Smart Cities Smart Products and Services Relationship between Business and Society