Advances in the Human Side of Service Engineering
Proceedings of the AHFE 2020 Virtual Conference on The Human Side of Service Engineering, July 16-20, 2020, USA
Buch in deiner Nähe kaufen
Beschreibung
This book reports on cutting-edge research and best practices in developing innovative service systems. It covers issues concerning the suitability of a given system for human use, human services, and excellent human experiences. It explores a wide range of ways in which human factors in engineering, ergonomics, human–computer interaction (HCI), cognitive engineering, and many other disciplines can contribute to the design and management of service systems. It considers aspects related to cost effectiveness, ethics, and privacy, among others, and covers applications in many areas, from healthcare to education, transportation, and the economy. Based on the AHFE 2020 Virtual Conference on the Human Side of Service Engineering, held on July 16–20, 2020, the book provides readers with a comprehensive overview of current research and future challenges in the field of service engineering, together with practical insights into the developmentof innovative services for various kinds of organizations.
This book reports on cutting-edge research and best practices in developing innovative service systems. It covers issues concerning the suitability of a given system for human use, human services, and excellent human experiences. It explores a wide range of ways in which human factors in engineering, ergonomics, human–computer interaction (HCI), cognitive engineering, and many other disciplines can contribute to the design and management of service systems. It considers aspects related to cost effectiveness, ethics, and privacy, among others, and covers applications in many areas, from healthcare to education, transportation, and the economy. Based on the AHFE 2020 Virtual Conference on the Human Side of Service Engineering, held on July 16–20, 2020, the book provides readers with a comprehensive overview of current research and future challenges in the field of service engineering, together with practical insights into the developmentof innovative services for various kinds of organizations.
Reports on smarter and wiser service systems Highlights the need to consider human factors when designing innovative service systems Addresses issues concerning governance, privacy, and the ethics of service systems
Autor*in
Jim Spohrer
Themen in »Advances in the Human Side of Service Engineering«
Human Systems Integration Accident prevention systems Human-centered service design Speech analysis systems Service Design and Innovation Detecting cognitive impairment AI in service companies Service Systems Standard Health service innovation Digital Transformation of Service Systems Human-centered Service Systems Digital technologies in healthcare AI and user experience Knowledge intensity Chatbots performance