Service Operations Dynamics
Managing in an Age of Digitization, Disruption and Discontent
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Beschreibung
This innovative book presents an up-to-date account of service operations, spanning topics such as IT-enabled services, service supply chain and volatility of demand and supply. Combining a systems perspective with a focus on service supply chains, the chapters provide a clearly framed set of mechanisms and theories with a focus on innovation-driven sectors and the game-changing role of IT. With each chapter built around real-life examples and service companies, the primary services supply chain is discussed alongside four key stakeholder groups: workforce, customers and markets, buyers and suppliers, and IT and innovations.
This innovative book presents an up-to-date account of service operations, spanning topics such as IT-enabled services, service supply chain and volatility of demand and supply. Combining a systems perspective with a focus on service supply chains, the chapters provide a clearly framed set of mechanisms and theories with a focus on innovation-driven sectors and the game-changing role of IT. With each chapter built around real-life examples and service companies, the primary services supply chain is discussed alongside four key stakeholder groups: workforce, customers and markets, buyers and suppliers, and IT and innovations.
Provides an up-to-date and current overview of service operations
Includes real-life examples and case studies
Focuses upon game-changing influence of IT enabled services
- Provides an up-to-date and current overview of service operations - Includes real-life examples and case studies- Focuses upon game-changing influence of IT enabled services
Autor*in
Henk Akkermans
Themen in »Service Operations Dynamics«
Internet of things collaborative service manufacturing operational performance production management service management supply chain