Designing Collaborative Systems
A Practical Guide to Ethnography
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Beschreibung
This is currently the only book that gives designers practical advice on
how to use the important new ethnographic approach to the development of
collaborative and interactive computer systems. It demonstrates how to
analyse the work tasks for which the system will be used, and then shows
the designer how to incorporate this information into the design process
so that the resulting system will be as well-suited to the task and
user-friendly as possible. Although this approach is being widely used
(by, amongst others, corporations such as IBM, Microsoft and Xerox), there
are currently no books which provide a practical users' guide of this
type. The book can also be used by students on advanced undergraduate and
postgraduate courses covering Computer Supported Cooperative Work and
Information Systems Design.
The only book to provide the system designer with practical advice and strategies for using this important new approach Includes supplementary material: sn.pub/extras
Autor*in
Andy Crabtree
Themen in »Designing Collaborative Systems«
Evaluation HCI/CSCW Reaquirements Engineering System Evaluation Systems Design Usability calculus database ethnography human-computer interaction (HCI)
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From the reviews:
"The text is emminently readable. Crabtree is able to synthesize and reflect upon material from a number of areas ... with great clarity of argument. This makes such complex and diverse subject matter approachable for all types of audiences from the social science to computer science, from research to academia.
The requirements problem discussions in Chapter1 provide a most coherent and convincing argument about the problems associated with both traditional requirements gathering techniques and more cognitively focused HCI approaches for socially situated software. This should be compulsory reading for all students of HCI/CSCW/software requirements."
Geraldine Fitzpatrick, University of Sussex - The Computer Journal, Vol 47, No 3, 2004
Fieldwork methods and sociological analysis have become increasingly
relevant for designing interactive systems, but how to bring fieldwork,
analysis and design together is still mysterious. Crabtree provides a
unique insider's perspective and demonstrates the applicability of
ethnomethodological analysis throughout the process of design. As well as
providing valuable lessons to practitioners, his book will also contribute
significantly to ongoing debates about the role, contribution, and
practicalities of these methods.
Paul Dourish, University of California, Irvine, USA
"Of the various perspectives that jostle together under the rubric of ethnography, ethnomethodology has often held the most appeal for designers. Yet, surprisingly, there has not been a systematic explication of ethnography and ethnomethodology for the purposes of system design. Andy Crabtree puts this to rights in a comprehensive, informative, and accessible practical guide which will be of great value to not only designers but also the ethnographers who work with them."
(Graham Button, Lab. Director, Xerox Research Centre, Europe)
"Not only is the book a must for those interested in bringing a social dimension to the system design process, it also makes a significant contribution to ethnomethodology."
(Professor John A. Hughes, Lancaster University, UK)
"This book makes a significant contribution, reflecting the work of ethnography itself, in accounting for the practical work of understanding and design in a coherent and accessible manner. This book could be read equally by ethnographers as a book about applied ethnomethodologically informed ethnography, and by designers or developers as a book about how to apply an understanding of the ‘real world, real time character of work’ … ." (Geraldine Fitzpatrick, The Computer Journal, Vol. 47 (3), 2004)
"Andy Crabtree’s is a slim, quiet, slightly academic book that somehow manages to bring the airy theoretical concepts to life, and to recommend simple and practical ways of using the ideas … . Crabtree has produced a fine pioneering essay which sketches, on the basis of a mountainous literature, how in principle ethnography could migrate from the research lab of a university to the research and development lab of a large software or systems corporation." (Ian Alexander, Requirenautics Quarterly, July, 2003)
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