Collaboration technologies are any information or communication technologies which are used for collaboration at any level - from 2 people co-authoring a document, to several companies working together on common tasks. They are widely used in areas such as e-learning, e-commerce, and data conferencing. This book is the first to look in-depth at the problems which arise during the implementation process. The practical issues raised are illustrated via case studies from companies such as Boeing and Statoil.
A unique focus on implemenation issues and practical advice Covers a much wider range of different applications and organisational settings than competing volumes, many of which focus solely on Lotus Notes (which used to be the most widely used example of this technology) Includes supplementary material: sn.pub/extras
Bjorn E. Munkvold
CSCW Electronic Commerce Information Technology Organisational Change Workflow Management collaboration knowledge management organization