Miscommunication in Healthcare
Solving a Wicked Problem
Buch in deiner Nähe kaufen
Beschreibung
This book investigates the miscommunication that occurs within diverse healthcare settings. It includes doctor-patient consultations, multi-disciplinary teams, and intercultural encounters; it also examines adverse patient events. It explores real life situations where communication failed either patients, health professionals, or both. The author applies a specific social psychological perspective to offer one particular explanation as to why communication fails. The complex nature of health communication is demonstrated through an in-depth analysis of the health system and its associated hierarchical structure. Developed throughout the book is the belief that health communication is a ‘wicked problem’ with no one solution.
Autor*in
Bernadette M. Watson
Themen in »Miscommunication in Healthcare«
Intergroup communication health communication language and social psychology communication accommodation theory adverse events