ITSM and ChaRM in SAP Solution Manager
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Beschreibung
Stay ahead of the curve with IT Service Management (ITSM)! This comprehensive guide provides everything you’ll need to work effectively with the latest versions of ChaRM and Application Incident Management (the new Service Desk).You’ll get an overview of ITSM, its user interfaces, and how to prepare your system to support it. If you’re already familiar with ITSM, skip ahead to find in-depth configuration and functionality details on AIM and ChaRM. Follow step-by-step instructions and screenshots that explain what these different tools accomplish, how to configure them, and how to use them. You’ll also learn how to work with the software with expert, practical tips and best practices gained from the author’s experience. With this all-in-one resource to ITSM, you’ll be using the new and improved functionalities in SAP Solution Manager in no time!
Highlights Include:
Application Incident Management (AIM)
Change Request Management (ChaRM)
SAP CRM Web UI
Application Lifecycle Management integration
Roles and responsibilities
End-to-end setup activities
Approval management procedures
Transport Management System
SAP and non-SAP changes
Deltas between 7.0 and 7.1
Reporting and analytics
Core and extended ITSM features
Understand how to process all of your service, problem, and change requests
Get step-by-step configuration instructions for ChaRM and Application Incident Management (the new Service Desk)
Find practical advice and best practices
Up to date for release 7.1
Autor*in
Nathan Williams
Nathan Williams is a senior SAP management and technology consultant with a prominent concentration in SAP Application Lifecycle Management and SAP Solution Manager. Coordinating with IT, business, and program management teams, he has effectively defined strategies and roadmaps to help SAP customers seamlessly transition to SAP Solution Manager processes and capabilities. Nathan is also experienced with all technical configuration aspects of SAP Solution Manager, including security, Basis, and SAP CRM. You may contact Nathan at nwilliams@keenfusion.com.
Themen in »ITSM and ChaRM in SAP Solution Manager«
ChaRM AIM Application Incident Management Change Request Management ITSM functions Reporting Analytics Transport Management System ASUG SOLMAN SIG