SAP Enterprise Support
ASAP to Run SAP
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Beschreibung
This book provides IT managers and decision makers with a detailed guide to SAP Enterprise Support. Using a top-down approach, the book begins by explaining why Enterprise Support was introduced, and then details the concrete benefits and concepts of Enterprise Support. It teaches you how and why to use Enterprise Support and covers the new services that have been included in the portfolio. This is the one book you need to really understand what SAP Enterprise Support can do for your organization.
This 2nd edition has been updated and significantly extended. New topics include the KPI measurement platform, the updated SAP Solution Manager strategy, and everything you need to know about choosing between different support models.
Explains the support offering, including concepts, services, and tools
Details SAP standards for solution operations, Run SAP, and Customer COE
New coverage of measurement platform and customer experience reports
Autor*in
Gerhard Oswald
Gerhard Oswald is member of the executive board of SAP AG.
Themen in »SAP Enterprise Support«
DSAG SAP Solution Manager IT Management SUGEN SAP-Support