Measuring your SAP Total Cost of Operations with SAP Solution Manager KPIs

Beschreibung

Can you tell how much you spend on your internal SAP support processes? Well, now you can: This SAP PRESS Essentials guide shows you how to easily measure your support costs using KPIs defined by SAP user groups from all over the world (SUGEN). You’ll learn how to implement the brand new KPI platform delivered with the latest version of SAP Solution Manager, and how to interpret the data you’ll retrieve. Step by step, with numerous screenshots and detailed advice, the authors help you to analyze your cost and — as a consequence — to reduce your total cost of SAP operation significantly!

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Marc O. Schäfer

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ASUG DSAG Enterprise Support SUGEN TCO

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