Implementing SAP Customer Competence Center
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Beschreibung
This book is the comprehensive guide to the building, development and operation of a SAP Customer Competence Center. The standard reference on SAP CCC, it brings together strategic advice, pragmatic instructions, real-life examples and best practices. Each area of SAP CCC - from developing and establishing an SAP CCC strategy to creating and enabling employees - is addressed in the order it would appear in a project. In addition, the book gives definite advice regarding the operation of a CCC. Numerous examples based on the authors' project experiences bring these concepts to life.
Learn about the requirements for the technical, strategic, and organizational success of your SAP CCC
Manage your SAP operations and use SAP Solution Manager strategically
Benefit from numerous step-by-step solutions and best practices from international projects
Autor*in
Boris Otto
Boris Otto is a Senior Business Consultant at SAP Business Consulting EMEA where he is in charge of the portal competence team. He has several years experience in program management for SAP EP implementations and rollouts for major German companies.
Themen in »Implementing SAP Customer Competence Center«
SAP CCC Customer Competence Center