Service with SAP CRM
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Beschreibung
This book will provide a complete guide to SAP CRM 2007 Service, including coverage of functionality, implementation, customization, and Master Data. Readers will get an overview of the functionalities of the service component of SAP CRM 2007, learn how to map them in the SAP system, be introduced to an implementation model, and gather valuable information from two real-life customer examples. The book also deals with the business processes and functionalities of the Service component, so readers will learn about the fast and easy implementation of processes, which do’s and don’ts to address, and learn how to ensure the best possible data quality during implementation.
Teaches the key business fundamentals and functionality to help make your own processes easier
Provides practical customizing tips and recommendations for your implementation
Includes detailed best-practice examples
Up to date for SAP CRM 2007
Autor*in
Markus Kirchler
Markus Kirchler is a member of the Board of Management at Mieschke Hofmann und Partner (MHP), the leading German process and IT consulting firm for the automotive industry. He is responsible for the CRM business area and has several years’ experience rolling out SAP software products in a variety of industries. Using an approach to consulting that seeks to combine process and IT consulting with the relevant products and solutions, MHP supports over 250 well-known customers, both inside and outside the automotive industry, with comprehensively implementing their processes in all value creation areas. Markus can be contacted at mkirchler@mhp.de.