Do you want a sound insight into all of the functional and technical aspects of mySAP CRM? Furthermore: Would you like to learn more about modern CRM concepts and about how SAP has channeled these concepts into a software solution? Are you also interested in the future development of CRM? Then you should read this unrivaled book. The authors know what they are talking about. They were and still are, involved with the development of mySAP CRM. Expertise is combined with an ability to present the subject matter clearly.
Srini Katta
Srini Katta is the founder, President, and CEO of iService Globe, Inc., a ERP, CRM, and BPO solutions company with offices throughout the world. Srini has worked in the design and implementation of Enterprise Resource Planning and Customer Relationship Management solutions since 1996. He is considered an industry leading CRM expert, and is a resident CRM Expert on SearchSAP.com and SearchCRM.com information portals. Prior to founding iServiceGlobe, Mr. Katta worked as a CRM Practice Manager/Director with Fujitsu Consulting Services.
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