Employee Experience by Design

Beschreibung

Design exceptional employee experience (EX) in your organization to improve motivation, engagement and productivity and drive both employee and overall business performance.
Delivering a great employee experience is crucial, but how can organizations create an experience that enables their teams to unlock their potential and thrive? Drawing on positive psychology and design principles, Employee Experience by Design is the practical guide for HR and OD professionals, business leaders and all those needing to create an employee experience that empowers people to perform at their best. This new edition sets out simple but effective steps any team or organization can follow. Sharing tools to measure employee experience (EX) and demonstrate return on investment, this book shows how to build a robust business case for employee experience and align EX activity with organizational strategy. This updated guide showcases EX design through a user-friendly framework covering all levels of EX, from company culture to people processes. This new edition is packed with tips, tools and examples from organizations, including ING, Expedia Group and Adeo. It is essential reading for anyone looking to develop a healthy, high-performing workplace where people can excel.
Shows how designing and implementing effective employee experience initiatives improves staff engagement, productivity and performance
Includes insights from neuroscience and positive psychology to demonstrate how best to motivate employees, with key takeaways throughout chapters
Includes case studies from organizations including Virgin Atlantic, Credit Suisse, GlaxoSmithKline plc (GSK) and Asda
New to this edition: case studies from Aramco, Hologic about onboarding and Delivery Hero's Hackathon
Explains how to evaluate and measure the ROI of employee experience and evaluate its impact on business outcomes

Autor*in

Emma Bridger
Emma Bridger is an award-winning employee engagement specialist and Director of People Lab, an Employee Engagement Consultancy that works with high-profile clients worldwide. With over 18 years' experience gained in a variety of roles, Emma began her career lecturing on graduate and post-graduate courses in psychology, her specialist area being behaviour change. Emma has designed and developed the CIPD range of short Employee Engagement courses as well as contributing to the UK Government Review 'Engaging for Success'. She now advises the Government taskforce on engagement as part of the 'guru group'. Emma is also a regular conference speaker and case studies detailing her work have been published in industry journals. In 2021 she was named as one of the Most Influential HR Thinkers by HR Magazine.

Themen in »Employee Experience by Design«

employee engagement human resources EX employee experience EX design employee experience design productivity performance improvement talent manegement talent retention

Stimmen zu »Employee Experience by Design«

"This updated edition of Employee Experience by Design is a vital read for leaders wanting to have high-performing businesses powered by great people. The insights and tools included are highly practical and you can start using them straight away to make a real difference to the life of your team and your business."
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"Using the latest research and evidence - while being fantastically readable - this new edition gives a positive, people-first approach to making work better!"
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"This is an indispensable resource for anyone trying to keep pace with the constant evolution, re-invention and transformation of the world of work. This second edition elegantly combines EX case studies and the latest evidence with practical advice, making this a must read for any people leader, coach or practitioner striving to make a positive change to how people feel, function and perform at work."
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"This second edition of Employee Experience by Design has been updated with lots of new content, research and user-friendly practical tools that will provide valuable insight for both beginners and experienced EX practitioners. It also offers a timely reminder that despite advances in technology, taking a people-centric approach to employee experience is fundamental."
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"A vital read for any people and HR professional or business leader wanting to build an impactful and market-leading employee experience. One of my go-to books when helping organizations craft their employee experience. Full of handy tools and valuable insights, this book is a practical guide in how to build an impactful people experience product. Building a competitive and delightful employee experience is a must if you want to win the talent war. This book shows you how and is full of practical tools and valuable insights."
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"Extremely insightful, comprehensive and practical book on EX; what it is, what it isn't, what it should be. This acknowledges that many roads lead to Rome, but that you have to start somewhere; ideally with small, practical steps but always with the big picture in mind. The second edition specifically offers content updates on new case studies, service design and EX maturity, but also on new tools, techniques and implementation challenges - making it a must-read for every EX-starter, but also for experts looking for inspiring thoughts, best-practice sharing and insightful graphics."
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"Need to create valuable services and solutions for the people you serve and get exceptional business outcomes? Design employee experience as intentionally as your offerings. Leading means facilitating employee performance. Employee Experience by Design gives you the insights and practical tools you need to do that and more. Plus, the authors present everything step-by-step for easy and immediate application."
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"The second edition of Employee Experience by Design takes you on a guided tour of employee experience from the foundational basics to more advanced approaches. More importantly, packed within is a comprehensive reference of practical guidance and even more tools and techniques for building an EX mindset and elevating your organization's EX practice today."
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