Citizen Satisfaction
Improving Government Performance, Efficiency, and Citizen Trust
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Beschreibung
Citizen Satisfaction investigates the topic of satisfaction with government services from a variety of perspectives, using case studies and empirical results from satisfaction studies at the federal level.
Autor*in
F. Morgeson
Themen in »Citizen Satisfaction«
efficiency Government modeling Questionnaire service trust
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Details
ISBN: 9781137047137
Verlag: Palgrave Macmillan US
Erscheinung: 21.05.2014