Rethinking Public Service Delivery
Managing with External Providers
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Beschreibung
Winner of the 2014 Academy of Management Public-Nonprofit (PNP) Division Best Book Award
Many public services today are delivered by external service providers such as private firms and voluntary organizations. These new ways of working – including contracting, partnering, client co-production, inter-governmental collaboration and volunteering – pose challenges for public management. This major new text assesses the ways in which public sector organizations can improve their services and outcomes by making full use of the alternative ways of getting things done.
Winner of the 2014 Academy of Management Public-Nonprofit (PNP) Division Best Book Award
Many public services today are delivered by external service providers such as private firms and voluntary organizations. These new ways of working – including contracting, partnering, client co-production, inter-governmental collaboration and volunteering – pose challenges for public management. This major new text assesses the ways in which public sector organizations can improve their services and outcomes by making full use of the alternative ways of getting things done.
- Discusses a broad range of providers, including volunteers, regulatees and clients
- Includes a wide variety of international case studies
- Written to be accessible for both students and practitioners
Autor*in
John Alford
Themen in »Rethinking Public Service Delivery«
Government Public Sector Organizations Public Services management organization service work