Controlling the Costs of Conflict

Beschreibung

Written for non-experts in jargon-free language, this work shows how to create systems within organizations that preempt the monetary, strategic, and emotional costs associated with on-the-job conflict. Its clear and simple approach translates advanced concepts into practical how-tos and provides readers with four guiding principles they can follow to create conflict control systems of their own. Amply illustrated with real-world examples, it details the policies, procedures, and practices that make for successful control systems and tells precisely how to implement them.

Autor*in

Karl A. Slaikeu

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Business & Management Organisationsentwicklung Organizational Development Wirtschaft u. Management

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"Slaikeu and Hasson have outlined a thoughtful and accessibleconflict resolution blueprint for those companies that seek to beamong the employers of choice in the next century." --Wilbur Hicks,ombudsman, Shell Oil Company "Slaikeu and Hasson, who are practitioners as well as researchers,are for real. This systems-design book--finally--is about the nutsand bolts of what really has to be in a system. The checklists andbest-practice summaries will be helpful to all managers, and toeveryong who thinks about organizations in a systematic way."--Mary Rowe, MIT ombudsperson, and adjunct professor of negotiationand conflict management, MIT Sloan School of Management "Anyone interested in better understanding how to control the costsof conflict will find this book of significant value." --BenjaminW. Heineman Jr., senior vice president, general counsel andsecretary, General Electric
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