Job Aids and Performance Support
Moving From Knowledge in the Classroom to Knowledge Everywhere
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Beschreibung
Job Aids and Performance Support in the Workplace gives us everything we've ever wanted to know about these invaluable tools and techniques! Allison Rossett and Lisa Schafer have created a comprehensive, pragmatic, and very readable guide. The authors don't exaggerate when they claim it's 'knowledge everywhere.'
Autor*in
Allison Rossett
Themen in »Job Aids and Performance Support«
Business & Management Training & Human Resource Development / Performance Improvement Training u. Personalentwicklung / Leistungssteigerung Wirtschaft u. Management
Stimmen zu »Job Aids and Performance Support«
"Allison Rossett shines her spotlight on performance supportthrough job aids, low and high tech, available now and coming soon.She and co-author Lisa Schafer dazzle us with possibilities forPlanners (for just before and after the performance challenge) andSidekicks (great term! for what to do right now). Lively language,wide-ranging examples, and cautions about possible dark sides makethis book an invaluable sidekick for performance-focusedprofessionals."
--Mary L. Broad, international consultant and author,Beyond Transfer of Training
"This is PS, performance support that isn't always electronic orpart of an elaborate system. A simple, inexpensive sticky note,map, wizard, reference card, poster or cheat sheet can be just aseffective as pricier techniques. This book is chock full of freshthinking and useful solutions."
--Jay Cross, Internet Time Group, and author, InformalLearning
"Job Aids and Performance Support in the Workplace givesus everything we've ever wanted to know about these invaluabletools and techniques! Allison Rossett and Lisa Schafer have createda comprehensive, pragmatic, and very readable guide. The authorsdon't exaggerate when they claim it's 'knowledge everywhere.'"
--Pat Crull, chief learning officer, Time-Warner
"Have you thought of city-wide Internet access as a service tocitizens, like water, electricity, and trash collection? Well, whynot? Once again, Allison Rossett has spoken in her practical andengaging way. She and Lisa Schafer made me think in new ways andremember why I got into the performance improvement business in thefirst place. Like every good teacher, Rossett somehow makes youfeel you 'already knew it,' and you are eager to get startedanew."
--Charlotte Donaldson, learning and development associate,Booz Allen Hamilton
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