Measuring Team Performance

Beschreibung

So, you've empowered your teams to make the decisions that lead to success. But how do you measure their progress and keep them accountable? This book outlines a field-tested measurement system that can be customized to fit any team. It's a system that involves every team member as it factors in customer concerns, organizational strategy, and other big-picture issues critical to success. Case studies of teams that have used this approach--including the winners of Xerox's coveted X-Award--illustrate how the system actually works. And the automated measurement system on the free CD-ROM helps you design your own system with confidence.

Autor*in

Steven D. Jones

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Arbeitsleistung Business & Management Leistungsmessung Organisationsentwicklung Organizational Development Teamwork Wirtschaft u. Management

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"Steve and Don's book gives the reader a practical guide fordeveloping a team's vital measurement system. This work serves as avery useful road map in helping teams determine their future aswell as measuring their effectiveness."(Michael McCall, manager,performance work systems, NCH Corporation) "Measuring Team Performance gives teams the means to clearlydemonstrate their added value to bottom-line results. It's acompelling guide that shows how to connect with customers andbusiness processes. A convincing breakthrough in team measurementthat has the power to get the value of team performance into theboardroom."(V. Peter Johnson, vice president of human resources, ATPlastics, Inc.)
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