The Emotionally Intelligent Manager

Beschreibung

We have long been taught that emotions should be felt and expressed in carefully controlled ways, and then only in certain environments and at certain times. This is especially true when at work, particularly when managing others. It is considered terribly unprofessional to express emotion while on the job, and many of us believe that our biggest mistakes and regrets are due to our reactions at those times when our emotions get the better of us. David R. Caruso and Peter Salovey believe that this view of emotion is not correct. The emotion centers of the brain, they argue, are not relegated to a secondary place in our thinking and reasoning, but instead are an integral part of what it means to think, reason, and to be intelligent. In The Emotionally Intelligent Manager, they show that emotion is not just important, but absolutely necessary for us to make good decisions, take action to solve problems, cope with change, and succeed. The authors detail a practical four-part hierarchy of emotional skills: identifying emotions, using emotions to facilitate thinking, understanding emotions, and managing emotions--and show how we can measure, learn, and develop each skill and employ them in an integrated way to solve our most difficult work-related problems.

Autor*in

David R. Caruso

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Business & Management Führung Management / Leadership Management f. Führungskräfte Wirtschaft u. Management

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"Emotions are a human asset. Caruso and Salovey show you howto increase your return on that asset. This is a marvelous workhelping to legitimize emotions in the workplace." --Richard E. Boyatzis, professor and chair, Department ofOrganizational Behavior, Case Western Reserve University, andcoauthor, Primal Leadership: Realizing the Power of EmotionalIntelligence "The authors do a rare and important thing--theytranslate critical concepts from cutting-edge science intosomething that can be understood and used effectively at work everyday. To succeed in today's workplace, managers, and theiremployees, need to have the emotional intelligence skills discussedin this book." --Sigal Barsade, professor, the Wharton School, University ofPennsylvania "A systematic, disciplined approach harnessing the valueand unleashing the power of emotions in the workplace through thecreation of a new franchise player--the Emotional Athlete. Theoptimization of this athlete will be the next real competitivedifferentiator on the corporate land scape." --Roseanna DeMaria, former first vice president, leadership& performance, Merrill Lynch and former senior vice president,enterprise risk, AT&T Wireless Services "This is an introspective guide to becoming a moreeffective manager. It demonstrates how tuning in to your emotionsand those you work with and knowing how to manage them will helpyou succeed." --Lillian Vernon, founder, Lillian Vernon Corporation "Not just a description of emotional intelligence, thisbook maps out for managers across many kinds of organizations howto assess, learn, and apply these important skills." --Jean M. Broom, senior vice president, human resources andgeneral affairs, ITOCHU International Inc. "This book is for everyone, not only managers but forevery individual in organizations--you will find out just howimportant emotions are at work." --Masao Ueminami, manager, human resource and general affairsdivision, NEC Electronics Corporation "David and Peter take the 'mystery' out of EmotionalIntelligence and allow the business person to find and practiceways of becoming a better and more effective leader using theknowledge and practice of emotions. Lots of practical applicationsfor leaders written in a way that can immediately improve the EIcapacity of those that choose to improve." - Janet Matts,Leadership Practice Director, Johnson & Johnson.
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